Should I be trendy?

over 8 years ago from Tevi Hirschhorn, UX Designer

  • Keaton TaylorKeaton Taylor, over 8 years ago

    We fired a massive client based in NYC because they approved design and about halfway through development came back and asked us with screen shots to update the site to look like another site. We told them we could do design updates on the condition that we would: 1. Not "make it look like" the other site (heavy gradients and ugly colors) & 2. That it's a change after approval and would cost them.

    They pushed back on both those things and withheld a scheduled payment so we called them to resolve - which did not end well. We ended up informing them that per our contract we would be stopping all work, downloading all their files to a thumb drive and invoicing them for our project termination fee + the scheduled payment and would mail the thumb drive once payment was remitted.

    They ended up paying and apologizing for the whole fiasco.

    0 points