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Should I be trendy?

over 8 years ago from Tevi Hirschhorn, UX Designer

  • Gabe KelleyGabe Kelley, over 8 years ago

    I once had a client that was under the impression that he owned 100% of my time because he was paying me. We talked schedules several times before he emailed me with a request and then seven minutes later an email asking where the update was. After I explained it would take some time, he demanded the work be completed right then. At that time I told him that I would complete the work but it will be the last thing I do for him.

    It is totally OK to drop bad clients and people should. Bad/mean/demeaning clients take up time dealing with their bad-ness, and that isn't time you need to waste.

    1 point
    • Caleb SylvestCaleb Sylvest, over 8 years ago

      Thanks for the low-down. Have you ever seen an agency truly fire a client?

      0 points
      • Kai HuangKai Huang, over 8 years ago

        I currently work at an agency and we actually fired a client a couple months ago.

        It got to the point where the client would spontaneously show up at our office and wanted to sit with us while we did the design to direct it.

        Needless to say, it never got to this point.

        0 points
      • Derek FoggeDerek Fogge, over 8 years ago

        Yes, I have.

        It took a few months of planning and finding clients to replace them (they made up a large percentage of the bottom line), but it does happen.

        0 points
      • Keaton TaylorKeaton Taylor, over 8 years ago

        We fired a massive client based in NYC because they approved design and about halfway through development came back and asked us with screen shots to update the site to look like another site. We told them we could do design updates on the condition that we would: 1. Not "make it look like" the other site (heavy gradients and ugly colors) & 2. That it's a change after approval and would cost them.

        They pushed back on both those things and withheld a scheduled payment so we called them to resolve - which did not end well. We ended up informing them that per our contract we would be stopping all work, downloading all their files to a thumb drive and invoicing them for our project termination fee + the scheduled payment and would mail the thumb drive once payment was remitted.

        They ended up paying and apologizing for the whole fiasco.

        0 points